Refund and cancellation policy

Last updated 8-October-2026

Free trial

The 15-day trial is free and asks for no payment. Nothing is charged when it ends.

Cancelling a plan

• Nothing renews by itself: every period is paid by you, by UPI or online. To cancel, simply do not pay for the next period.
• A plan cannot be cancelled part-way. The plan you paid for — a day, a month or a year — runs to the end of its period. After that the account is read-only for 15 days, then locked, with your records kept for 60 days from the end.
• The owner may close the account today, from Subscription. It stops at once for everyone, and can be opened again exactly as it was within 24 hours. The days left on the plan are given up and are not refunded.
• Before every payment you tick that you have read this policy. The tick is kept with the payment.
• To have the account and its data deleted, see Delete your account.

Refunds for plans

• A period that has already started is not refunded, in full or in part.
• A payment made twice for the same period, or more than the bill, is refunded in full or, if you prefer, kept as credit for your next period.
• If you were charged for a period in which we could not provide Paski at all because of a fault on our side, write to us and we will refund or extend that period.

Data Vault

• Once a plan has ended you may keep your data in the Data Vault, a month at a time, at Rs.99 + GST a month. It does not renew by itself.
• A month of the Data Vault that has started is not refunded. Paying for a plan during it opens the account again; the vault month is not refunded or carried over.

Message balance

• A message that WhatsApp does not accept is not charged: the amount returns to your balance automatically.
• Message balance does not expire while your account exists.
• Balance you have bought is not refunded in cash, except a payment made twice or by mistake, which is refunded in full.

Payments we could not find

If the UPI reference (UTR) you entered does not match a payment in our bank statement, what it switched on is switched off. No refund arises, because no money reached us. If you did pay, send us the bank's transaction details and we will look again.

How to ask and how long it takes

1. Raise a ticket from Help and support in the app, or write to support@roftr.com, within 30 days of the payment.
2. Give the business name, the UPI reference (UTR) and the date.
3. We answer within 3 working days. An approved refund is sent to the account the payment came from within 7 working days.