Privacy policy

Last updated 8-October-2026

Paski is a parking ticket service run by ROFTR Clouds LLP ("we", "us"). It is used through the Paski Android app, the web panels and this website. This policy says what we collect, why, who it is shared with, how long it is kept, and how to have it corrected or deleted. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Who is who

A parking operator (a business that runs a parking lot) signs up and uses Paski. Their staff sign in to work the gate. A vehicle owner parks at the operator's lot. For the vehicle owner's details the operator decides what is collected, and we keep and process those details on the operator's behalf.

What we collect

• Operator account: business name and type, branch names and addresses, the owner's name, mobile number and email, and the plan and payments, including the UPI reference number (UTR) the operator types.
• Staff: name, and a mobile number or an email address. Sign-in uses a one-time password and a PIN; we store PINs and passwords only as one-way hashes.
• Parking records: vehicle type, vehicle number, times in and out, the fee and how it was paid, and the ticket number. The vehicle owner's mobile number only when the attendant types it. A photo of the vehicle only when the operator switches photos on.
• Support: what an operator writes to us in a support ticket, and what anyone sends through the contact form on this website.
• Technical: server logs with IP addresses and times, kept to run and protect the service.

We do not collect location, contacts or advertising identifiers, and the app has no advertising or analytics trackers.

Permissions the app asks for

• Camera: to read a ticket's QR code at the exit, and to take a vehicle photo where the operator uses photos. Pictures taken to read a QR code are read on the phone and not kept.
• Nearby devices (Bluetooth): only to print on a paired receipt printer.
• Internet: to reach our servers. With no signal the app keeps the gate's work on the phone and sends it when the signal returns.

Cookies

This website sets one cookie of its own, which remembers the language you chose. The web panels keep your sign-in in your browser's storage.

The public pages of this website (the home page, the pages about the product, sign-up and these policies) use Google Analytics to count visits: which pages are opened, from what kind of device and from roughly which place. Google sets its own cookies for this and receives your IP address. We use the figures only to improve the website; we use no advertising cookies and do not send Google your name, mobile number or anything you type. Google Analytics is not loaded on the page a vehicle owner opens for their ticket, in the web panels or in the app.

Why we use it

• To issue and close parking tickets, work out fees, and show the operator their reports.
• To send the vehicle owner their ticket or receipt by WhatsApp, when the operator has this switched on and a mobile number was given.
• To send sign-in codes, bills and service messages to operators and staff.
• To answer support requests, prevent misuse and keep the service secure.

We never sell personal data and never use vehicle owners' numbers for marketing. Operators may not use them for marketing either.

Who we share it with

• The operator sees the records of their own lot, and nobody else's.
• Meta (WhatsApp Business Platform) delivers WhatsApp messages for us: it receives the recipient's number and the message.
• Google (Google Analytics) counts visits to the public pages of this website: it receives the address of the page, details of the device and the IP address. Nothing from the parking records reaches it.
• Our hosting provider runs the servers and stores the backups.
• Authorities, when the law requires it.

How long we keep it

• Parking records stay while the operator's account exists, so the operator can see their history.
• When an account lapses it is kept read-only for 15 days, then locked; its data is kept for 60 days from the end (longer while the Data Vault is paid), and after that may be deleted. An account its owner closes may be deleted 24 hours after closing. The owner can download a copy of the data at any time, with mobile numbers shown by their last four digits only.
• Tax invoices for what an operator paid us are kept as long as Indian tax law requires, even after the account is deleted.
• Backups are kept for 30 days.

Your rights

You may ask to see the personal data we hold about you, to have it corrected, or to have it deleted, and you may withdraw consent you gave. Operators and staff can correct most details themselves in the app. To delete an account, see Delete your account; we do it within 30 days. A vehicle owner who wants their number removed can ask the parking operator, or write to us.

Security

Data travels over HTTPS. Each operator's records are kept in a database of its own. PINs and passwords are stored as hashes, and access on our side is limited to the people who run the service.

Children

Paski is a business tool for adults and is not meant for children.

Grievance officer

For a complaint about how your personal data is handled, contact our Grievance Officer:

• Ram Kumar, Grievance Officer, ROFTR Clouds LLP, A-44, Renga Complex, HUDCO Colony, Peelamedu, Coimbatore, Tamil Nadu 641004, India
• Email ram@roftr.in (or support@roftr.com), with "Grievance" in the subject
• Phone +91 97904 03333

We acknowledge within 24 hours and resolve within 15 days.

Changes

We will post any change here with a new date, and tell operators in the app before a change that affects them.